Terms & Conditions

1. Definitions

• "TRIVA AI" / "we" / "us" — refers to TRIVA AI, an Australian AI automation agency
• "Client" / "you" — refers to the individual or business entity engaging our services
• "Services" — refers to AI automation consulting, agentic AI system design, workflow implementation, and related digital services provided by TRIVA AI
• "Website" — refers to trivaai.com.au and all associated pages
• "Deliverables" — refers to any custom code, automations, workflows, reports, or documentation created by TRIVA AI for a Client under a project agreement

2. Acceptance of Terms

By accessing this website, submitting an enquiry form, or entering into a service agreement with TRIVA AI, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy. These terms apply to all visitors, clients, and parties who engage with TRIVA AI in any capacity.

We reserve the right to update these terms at any time. Continued use of our website or services after any changes are published constitutes your acceptance of the revised terms.

3. Our Services

TRIVA AI provides AI automation consulting and implementation services to Australian businesses, including but not limited to:

• AI readiness assessment and strategy consulting
• Design and implementation of agentic AI systems and workflows
• Business process automation using third-party AI platforms
• Integration of AI tools with existing business software and CRMs
• Ongoing maintenance, monitoring, and optimisation of deployed systems

The specific scope of services for each project is defined in a written proposal or Statement of Work (SOW) agreed upon by both parties. Services described on this website are for informational purposes only and do not constitute a binding offer.

4. Proposals & Service Agreements

All project engagements are formalised through a written proposal or service agreement that specifies scope, deliverables, timeline, pricing, and payment terms. A project commences only upon written acceptance of the proposal by the Client and receipt of any required deposit. Verbal discussions or website enquiries do not constitute a binding agreement.

TRIVA AI reserves the right to decline any project or enquiry at its discretion.

5. Intellectual Property

Intellectual property rights are allocated as follows:

• Client-owned deliverables: Upon full payment of all invoices, TRIVA AI assigns to the Client all intellectual property rights in custom code, automations, and workflows created exclusively for that Client's project.
• TRIVA AI methodology: The TRIVA method, framework, processes, templates, and any pre-existing tools, libraries, or know-how used or developed by TRIVA AI remain the exclusive property of TRIVA AI. The Client receives a non-exclusive licence to use these as embedded in the deliverables.
• Website content: All content on this website — including text, graphics, logos, and the TRIVA AI brand — is the property of TRIVA AI and protected under Australian copyright law. Reproduction without written permission is prohibited.

6. Confidentiality

Both parties agree to treat as confidential any proprietary or sensitive business information disclosed during the course of the engagement. TRIVA AI will not disclose Client business data, strategies, or operational details to third parties except as required to deliver the agreed services (e.g., using a third-party automation platform). This obligation survives termination of any service agreement.

As stated in our Privacy Policy, we maintain a strict Zero Data Training commitment: your business data is never used to train public AI models.

7. Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law (ACL), TRIVA AI's total liability to the Client for any claim arising from the provision of services is limited to the total fees paid by the Client for the specific service that gave rise to the claim.

TRIVA AI is not liable for any indirect, incidental, consequential, or special damages arising from the use of our services, including but not limited to loss of profit, loss of data, or business interruption. TRIVA AI does not guarantee specific business outcomes or ROI results from the implementation of AI automation systems.

Nothing in these terms limits any rights the Client may have under the Australian Consumer Law in relation to guarantees that cannot be excluded by law.

8. Cancellation & Refunds

Cancellation and refund terms are specified in each project's service agreement. General principles that apply where not otherwise specified:

• Deposits paid to commence a project are non-refundable once work has commenced
• If a Client cancels mid-project, they are liable for fees proportional to the work completed at the time of cancellation
• TRIVA AI reserves the right to cancel an engagement with 14 days written notice if the project cannot be continued due to circumstances beyond our control, with a pro-rata refund of any prepaid fees for work not yet delivered

9. Warranties & Disclaimers

This website and the information it contains are provided on an "as is" basis. While we strive to keep information accurate and up to date, TRIVA AI makes no warranties or representations of any kind regarding the completeness, accuracy, or reliability of website content.

AI automation systems involve rapidly evolving technology. TRIVA AI warrants that services will be performed with reasonable care and skill, but cannot guarantee uninterrupted operation of third-party platforms or AI tools beyond our control (e.g., OpenAI, Make.com, Zapier, or similar).

10. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of South Australia, Australia. Any disputes arising from these terms or from the provision of our services will be subject to the exclusive jurisdiction of the courts of South Australia. TRIVA AI and the Client agree to first attempt to resolve disputes in good faith before initiating formal legal proceedings.

11. Contact

For questions about these Terms & Conditions, please contact us: